|codec|,|codec|,|<P>Short for compressor/decompressor. Codecs are various types of computer algorithms that are applied to audio, video, and image files to compress the size of the files. The benefit of this is the files do not use as much disk space when stored or bandwidth when streamed.</P> |
|port|,|serial port|,|<P>A computer port that allows asynchronous transmission of data characters one bit at a time. Also called a communication or COM port. |
|modem|,|modem|,|<P>Short for modulator/demodulator, a device that allows computer information to be transmitted and received over a telephone line. The transmitting modem translates digital computer data into analog signals that can be carried over a phone line. The receiving modem translates the analog signals back to digital form. |
|TAPI|,|TAPI (Telephony API)|,|<P>An application programming interface (API) used by communications programs to work with telephony and network services. Communications programs use TAPI to dial, answer, and route telephone calls on conventional telephony devices, including PBXs, modems, and fax machines. Telephony application programming interface (API) is also called TAPI. |
|ISDN|,|ISDN (Integrated Services Digital Network)|,|<P>A digital phone line used to provide higher bandwidth. ISDN in North America is typically available in two forms: Basic Rate Interface (BRI) consists of 2 B-channels at 64 kilobits per second (Kbps) and a D-channel at 16 Kbps; Primary Rate Interface (PRI) consists of 23 B-channels at 64 Kbps and a D-channel at 64 Kbps. An ISDN line must be installed by the phone company at both the calling site and the called site. Integrated Services Digital Network is also called ISDN. |
|commsettings|,|communication settings|,|<P>Operating parameters, such as bits per second (bps) and modem type, that apply to serial ports on a computer.
<P>See also bps; modem. |
|bps|,|bits per second (bps)|,|<P>The number of bits transmitted every second, used as a measure of the speed at which a device, such as a modem, can transfer data. A character is made up of 8 bits. In asynchronous communication, each character may be preceded by a start bit and may terminate with a stop bit. So for each character, 10 bits are transmitted. For example, if a modem communicates at 2,400 bits per second (bps), then 240 characters are sent every second. |
|fullduplex|,|full-duplex|,|<P>A system capable of simultaneously transmitting information in both directions over a communications channel.
<P>See also duplex; half-duplex. |
|duplex|,|duplex|,|<P>A system capable of transmitting information in both directions over a communications channel.
See also full-duplex; half-duplex. |
|halfduplex|,|half-duplex|,|<P>A system capable of transmitting information in only one direction at a time over a communications channel.
See also duplex; full-duplex. |
|menu|,|Menu|,|<P>Advanced Call Center menu. Contains basic commands.</P> |
|legal|,|Legal Disclaimer check button|,|<P>If checked, Advanced Call Center will play back a legal disclaimer to the phone line before starting recording. Handy for business use.</P> |
|record|,|Record button|,|<P>Press this button to pick up telephone line and start recording.</P> |
|stop|,|Stop|,|<P>Stops recording and hangs up.</P> |
|agc|,|Automatic Gain Control (AGC)|,|<P>Automatically adjusts volume of conversation amplifying weak signals and making loud ones more quiet.</P> |
|mute|,|Mute check button|,|<P>Temporarily mutes recording. The recording continues, but while the <b<Mute</b> button is pressed silence will be recorded.</P> |
|memobtn|,|Memo|,|<P>Toggles between <b>compact</b> and <b>full size</b> windows. When unpressed, only main controls are displayed. When checked, all controls, including call list and memo field, are shown.</P> |
|oscope|,|Oscilloscope|,|<P>Displays graphical representation of sound being recorded.</P> |
|volume|,|Volume control|,|<P>Adjusts recording and playback volume. Not available if <b>Automatic Gain Control</b> is enabled.</P> |
|name|,|Caller's name|,|<P>Contains caller's name. <b>You can edit this field. Press ENTER to apply changes.</b> If there is a Caller ID service installed, this field will be filled automatically.</P> |
|number|,|Caller's phone number|,|<P>Contains caller's telephone number. <b>You can edit this field. Press ENTER to apply changes.</b> If there is a Caller ID service installed, this field will be filled automatically.</P> |
|memo|,|Memo|,|<P>Stores your additional comments or memo for recorded call. <b>You can edit this field. Press ENTER to apply changes.</b></P> |
|update|,|Update|,|<P>Updates call information and stores it in a database for later access.</P> |
|sendto|,|Send e-mail message|,|<P>Sends a call (including recorded conversation, telephone number, caller name, and a memo) by e-mail. A call is sent as WAV file attachment that can be played back on any computer even without Advanced C installed.</P> |
|player|,|Player control|,|<P>Allows replaying recorded messages to your computer's speakers.</P> |
|list|,|Call list|,|<P>Lists all messages recorded. Allows sorting by date, telephone number, caller name, or memo.</P> |
|status|,|Status bar|,|<P>Displays current status (playing legal disclaimer, currently recording, ready, etc.)</P> |
|time|,|Recording time|,|<P>Displays length of current recording.</P> |
|play|,|Play|,|<P>Plays the entire message to the telephone line.</P> |
|hold|,|Hold|,|<P>Plays music to the phone line.</P> |
|holdonhold|,|Hold On-HoldÖ|,|<P>Invokes the Hold On-HoldÖ sequence:
<ol>
<li>You have placed a call and were put on-hold.
<li>Now you activate Hold On-HoldÖ, put off receiver and return to your business.
<li>When an operator takes the call, he or she will hear an invitation to press a key to reconnect to you: "Please press one to speak to ..."
<li>After the operator presses the key, Hold On-HoldÖ alerts you immediately that the other party is available to talk right now, and asks you to pick up the phone.
</ol>
</P>|
|conf_tree|,|Property Pages|,|Click any item to display the correspongind property page.|
|conf_startup|,|Run at system startup|,|If checked, the Advanced C will load when the computer boots.|
|conf_path|,|Path to store messages|,|Selects a folder under which the recorded messages will be stored. Note: the Advanced C will create a sub-bolder named <b>Recorded Calls</b> in that folder.|
<li><b>The telephone rings a few times, then stops ringing. </b>Will start recording in 6 seconds after the last ring. Will stop recording if a busy signal, dial tone, or silence is detected.
<li><b>A handset is picked up. </b>Will start recording immediately. Will stop recording when the handset goes on-hook. <b>ONLY SUPPORTED ON CERTAIN MODEMS AND WAY2CALL DEVICES</b>
<ul>
|
|conf_maxtime|,|Maximum time of unattended recording|,|Specifies a number of seconds the program will record if started recording automatically (see <b>Automatic Recording</b>).|
|conf_silence_timeout|,|Silence detection timeout|,|Will stop <b>automatic recording</b> after this number of seconds if there is no voice detected in the line.|
|conf_silence_sens|,|Silence sensitivity threshold|,|Depending on the line quality, a different settings may be required.
<p><b>Less sensitive</b>: will only stop recording if the phone line is absolutely quiet. Appropriate for clean, quality telephone lines.
<p><b>More sensitive</b>: will stop recording even if some background noise is present. Appropriate for noisy telephone lines.
|
|conf_compat|,|Compatibility option|,|If you experience problems operating the program, move the slider to 'More Compatibility' position. The slider adds delay between the commands issued to the modem, so the hardware has more time to react.|
|conf_mode|,|Hardware access mode|,|Selects <b>COM port</b>, <b>TAPI</b>, or <b>Way2Call</b> access method. Click <a href="../faq/tapivscom.htm">here</a> to find out the most appropriate one.|
|conf_modem|,|COM port access: modem selection|,|If you selected the COM port mode, lists available modems to choose from.|
|conf_wav_legal|,|Outgoing message|,|Selects a sound file to be played back before recording. Required in some states.|
|conf_wav_hold|,|On-Hold message|,|Selects on-hold melody or message.|
|conf_wav_hoh|,|Hold On-Hold message|,|Selects a melody or a message for Hold On-HoldÖ function.
<P>Hold On-HoldÖ:
<ol>
<li>You have placed a call and were put on-hold.
<li>Now you activate Hold On-HoldÖ, put off receiver and return to your business.
<li>When an operator takes the call, he or she will hear an invitation to press a key to reconnect to you: "Please press one to speak to ..."
<li>After the operator presses the key, Hold On-HoldÖ alerts you immediately that the other party is available to talk right now, and asks you to pick up the phone.
</ol>
</P>|
|speak|,|Speak|,|Turns on speakerphone mode if your modem supports it.|
|dial|,|Dialer|,|Shows Phone Dialer.|
|address|,|Address Book|,|Displays Address Book.|
|mode|,|Mode|,|Switches current mode of operation.
<ul>
<li><b>Answering Machine Off</b><br>Caller ID only. In this mode Advanced Call Center will only notify about the calls but will not start the answering machine.</li>
<li><b>Answering Machine On</b><br>The answering machine will be started after a specified number of rings.</li>
<li><b>Occupied</b><br>Call notification and sound alert will only occur if the caller is in the White List.</li>
<li><b>Do Not Disturb</b><br>No call notifications or sounds will be displayed.</li>
<li><b>Release Modem</b><br>Releases the modem and allows other programs to use it.</li>
</ul>|
|inbox|,|Inbox|,|Displays the log of incoming calls.|
|sent|,|Originated Calls|,|Displays the log of calls originated from within the program.|
|pin|,|Show On Startup push-pin|,|Checked: main window will be opened every time the program is started. Unchecked: the program will start as an icon, directly to the system tray.|
|location|,|Call Location|,|Shows an approximate location of the caller (determined from the area code).|
|on|,|On/Off|,|On: the program monitors phone line, the modem is occupied. Off: the modem is released, other programs can access it.|
|offhook|,|Off-hook|,|Controls whether the phone is on- or off-hook.|
|tape|,|Tape|,|Controls whether the program is monitoring, recording, or playing a sound.|
|ansm|,|Answering Machine|,|Controls whether the answering machine is enabled.|
|spkr|,|Speak|,|Turns Call Monitoring on or off. On: all calls being recorded will be screened through your computer's speakers. Off: calls won't be screened.|
|save|,|Save|,|Saves selected message to WAV file.|
|edit|,|Edit|,|Edits selected message.|
|find|,|Find|,|Allows filtering by keyword. Enter a search term, and only those message containing it will be displayed. Examples:
<ul>
<li><b>(604)</b> Only messages with area code (604) will be displayed.</li>
<li><b>John</b> Only calls from John will be shown.</li>
<li><b>Aug 07</b> or <b>08/07</b> Only messages received on August 07 will be displayed.</li>
<li><b>sample memo</b> Only messages containing "sample memo" in the comment field will be displayed.</li>
</ul>
|
|print|,|Print|,|Exports current Inbox contents to a formatted XML file. That file can be printed. You can use the <b>Find</b> button in order to only print desired messages.|
|pause|,|Pause|,|Pauses playback.|
|next|,|Next|,|Plays next message from the list.|
|search|,|Search string|,|Allows filtering by keyword. Enter a search term, and only those message containing it will be displayed. Examples:
<ul>
<li><b>(604)</b> Only messages with area code (604) will be displayed.</li>
<li><b>John</b> Only calls from John will be shown.</li>
<li><b>Aug 07</b> or <b>08/07</b> Only messages received on August 07 will be displayed.</li>
<li><b>sample memo</b> Only messages containing "sample memo" in the comment field will be displayed.</li>
</ul>
|
|listheader|,|List Header|,|Click to sort by respective column. Drag columns to resize or rearrange.|
|playto|,|Play To Selection|,|Selects whether to play through sound card or modem.|
|addrnew|,|New Contact|,|Add a new contact.|
|addredit|,|Edit selected contact.|
|addrdelete|,|Delete selected contact.|
|contact|,|List of contacts.|
|findcontact|,|Find a contact|,|Allows filtering by keyword. Enter a search term, and only those message containing it will be displayed. Examples:
<ul>
<li><b>(604)</b> Only contacts with area code (604) will be displayed.</li>
<li><b>John</b> Only contacts with name "John" will be shown.</li>
<li><b>sample memo</b> Only contacts containing "sample memo" in the comment field will be displayed.</li>
</ul>|
|searchnumber|,|Number Lookup|,|Looks up a phone number.|
|dialbtn|,|Dial|,|Dial the number from the "Number" edit box.|
|hangup|,|Hang up|,|Hangs up and finishes call.|
|keeppin|,|Keep on screen|,|Keeps dialer onwindow open after the dialing. Can be used to dial additional numbers (e.g. extension numbers).|
|dialpad|,|Dial pad|,|Use to enter the number.|
|searchname|,|Name Lookup|,|Looks up a contact by name.|
|alphabettab|,|Alphabet Tab|,|Filters by leading character.|
|scrollist|,|Scroll|,|Scroll contact list.|
|addrsource|,|Source Address Book|,|Selects local, Outlook, or Outlook Express address book.|
